While we endeavour to ship all orders placed before 3 PM on the same day we cannot guarantee this, especially during promotional periods. You will receive an email once your order has been dispatched, this email will also include your tracking information.
Please remember that all tracking numbers take a few hours (and sometimes up to 24 hours) to become active from the point of notification. This is because of the time delay between us packing and shipping an item and our delivery couriers updating their systems.
All UK orders require a signature upon delivery.
UK SHIPPING
Standard UK
If you have not received your order within this time we advice waiting up to 15 working days before contacting our customer service team as during busy periods delivery can take slightly longer.
| Country | Estimated Delivery Time | Courier(s) |
|---|---|---|
| United Kingdom (Express) | Next Working (If Ordered Before 3PM) | DPD |
| United Kingdom (Standard) | 3-5 Working Days | Royal Mail |
| United Kingdom (Orders Over £45) | 3-5 Working Days | Royal Mail |
| UK Channel Island & Off Shore | 2-5 Working Days | DPD/Royal Mail |
EXPRESS DELIVERY / NEXT WORKING DAY
All orders placed using our express delivery service will be at the cost of £3.49 shipped via DPD or FedEx and will be delivered next working day, this excludes weekends and bank holidays.
Orders placed on a bank holiday: All orders placed after 3 PM on Thursday will be likely be delayed by one day. We try to avoid these delays however Royal Mail and our other couriers are closed on Monday. We're sorry if this causes any problems with your delivery. Next working day delivery is not a guaranteed service.
EXPRESS DELIVERY / NEXT WORKING DAY CHART
Please use this chart to work out when your delivery should arrive.
| Order Date | Before 3PM | After 3PM |
|---|---|---|
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday | Friday | Monday |
| Friday | Monday | Tuesday |
| Saturday | Tuesday | Tuesday |
| Sunday | Tuesday | Tuesday |
INTERNATIONAL SHIPPING INFORMATION
We offer free worldwide shipping on all orders over £60.00, if your order is below this value international shipping will be at a flat rate cost of £2.49
We use Royal Mail, Parcel Force and DPD for all our international shipments. The value and weight will determine which courier is used to ship your order.
Any customs or import charges that occur are the responsibility of the recipient, these will be levied at the point of delivery. Unfortunately, we have no control over these charges as all costs will vary depending on the destination selected.