The UK's leading supplier of espresso machines, spares and barista accessories

Order before 3pm for next working day delivery to UK mainland
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  (excludes pallets)
Jaguar Espresso Systems
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Shipping & Returns

Shipping

Shipping

All orders placed online by 3pm Monday-Friday and delivered to the UK mainland will be despatched on a next working day delivery by our courier*. For orders delivered to the UK mainland, shipping charges of £8.95 apply for orders up to 10KG. Further charges will apply on a per KG basis for deliveries exceeding this weight.

For machines, espresso machine boilers, some grinders (as noted against the product online) or orders over 130kg and under 781kg, deliveries to addresses on the UK mainland are charged at £38.50 per pallet. Pallet orders placed before 2pm are despatched the same day. Delivery of pallets to the UK mainland is between 2-3 working days. Next working day delivery is available and is charged at an additional £9.50.

As standard, pallet deliveries do not include tail gate. Delivery with tail gate can be selected at checkout, and is charged at an additional £3.50 per order.

For deliveries to addresses outside of the UK mainland, specialist services including timed deliveries, and pallet deliveries over 781KG, separate charges will apply. Correct pricing will display at checkout, or contact our sales team by clicking ‘CONTACT’ at the top of the page for details of these charges.

For deliveries to Ireland & EU we require a valid EORI number. Goods are sent DAP (Delivered at Place). It is the responsibility of the receiver of the goods to settle any duty and VAT with our courier. Once paid, the courier will deliver goods to you.

Where goods are sent out by our courier and via tracking our customer or a 3rd party drop shipper redirects the shipment to a local pick-up shop or store, this is done so entirely at the risk of the customer or 3rd party drop shipper. Where a customer nominates a ‘safe place’ via the courier website for the consignment to be left, liability passes back to the customer. Jaguar will cease to be responsible for any losses or damages to all or any part of the shipment once it is redirected in this way. This also applies to shipments where at the request of our customer or 3rd party drop ship customer, the parcel is re-routed to an alternative delivery address or place than that specified at the point of order.

*Excludes machines and pallets.

Returns

  • Please do not return any items to us until you have been issued with an RMA number by our office.
  • Please complete the online returns form https://www.jesuk.com/returns/request/ and subject for approval, this number will be issued within 24 hours.
  • All items returned for credit will be subject to a 25% re-stocking charge unless a genuine mistake has been made on our part or goods arrived damaged/faulty. This charge will be deducted from the credit value itself.
  • We must be notified within 3 days of receipt of delivery of any damaged or faulty goods to be returned to us. Credits will not be raised for items where we are notified outside of the three day period.
  • The online returns form must be completed in full for every item that is being returned to us. Credits will not be issued where information is not provided in full.
  • Full details of the invoice(s) items were purchased on must be quoted on the online Returns Form.
  • Items returned to Jaguar for credit must be sent to us by a secure method - e.g. Royal Mail Recorded delivery or courier service where a signature on receipt of goods is obtained. Jaguar will not be responsible for crediting items returned to us by an unsecure method - e.g 1st Class Post.
  • The RMA number MUST BE QUOTED ON ALL BOXES/PACKAGES when returning goods or credits will not be issued.
  • Returns for non-faulty goods which are subject to the re-stocking charge must be made within 28 days of purchase.
  • Transport packaging is provided for the purpose of protecting goods whilst in transit. We will not issue replacement packaging if this is damaged

The following items may not be returned for credit under any circumstances:

Items damaged by water or scale, e.g. solenoids & wearable parts such as group seals & pad seals.

Other exclusions:

  • Steam and water valves & other assemblies - components for repair will be supplied. Replacement valves will not be issued.
  • Damage caused by misuse/abuse, scale or lack of cleaning or products used for an incorrect purpose.
  • Electronics such as PCBs & touchpanels are supplied without 6 months warranty. PCBs are non-returnable.
  • Credits for parts supplied as part of a kit where the complete kit is not returned will not be issued.
  • Iberital espresso machines are supplied with a 12 month parts only warranty.

WARRANTY INFORMATION TO CONSIDER WHEN RETURNING ITEMS TO JAGUAR

  • All parts are guaranteed for 6 months.
  • The Company will repair or replace at its own discretion.
  • Goods are tested upon return to the Company.
  • Wearable parts such as group seals are non-replaceable.
  • Credits will not be issued for parts taken from a service kit or assembly where the complete kit or assembly is not returned.
  • Steam valves, water valves and other assemblies - components for repair will be supplied.
  • Replacement valves will not be issued.
  • It should be noted that group solenoids leak due to scale, please do not return these items because credits will not be issued.
  • Credits will not be issued for damage caused by misuse/abuse, scale or lack of cleaning or products used for an incorrect purpose.
  • Electronics such as PCBs & touchpanels are supplied without 6 months warranty.
  • PCBs are non-returnable.
  • Iberital espresso machines are supplied with a 12 month parts only warranty.

GRINDER WARRANTY

All grinders sold by Jaguar Espresso come with 12-month parts only and/or return to base warranty.

  • If you encounter a faulty/damaged grinder please request a return using the RMA form on your account dashboard: https://www.jesuk.com/returns/request/
  • The grinder warranty does not include user misuse that leads to damage, including but not limited to incorrect set-up, poor maintenance, irregular cleaning, or over-tightening of blades causing blockages.
  • If the grinder can be repaired by supplying replacement part(s) we will charge for the required items and issue a credit upon receipt of the faulty parts.
  • Upon inspection if no fault is found, a minimum repair fee of £50 will apply, in addition to the cost of replacement parts. The customer will be contacted to agree to this before any repairs take place.
  • Please note grinder repairs can take up to 2 weeks and carriage to us will need to be paid by you. As the distributor it is your responsibility, if required, to provide a replacement grinder for your customer during this inspection and repair warranty period. In the rare situation that upon inspection the product is found to be beyond economical repair then we will replace the grinder at our cost.
  • The Company accepts no liability for consequential loss or damage to property that is attributed to the failure of the goods supplied, whether or not the Company is the manufacturer of the goods.
  • Some Eureka grinders are covered by Eureka's 10-year motor warranty. Where applicable, this will be specified in the warranty section of the product page

It is only by keeping our costs under control that we can continue to maintain the prices and levels of service that you have come to expect from us.